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As Kathleen Sowa, National Business Credit Executive at Bank of America, put it, “I think we need to get the foreclosures behind us…e still have a lot of people…that can’t… afford to be in their homes…etting that problem behind us is very important for small business to move forward.
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”In addition to communications issues, some participants suggested that some examiners and bankers are adopting an overly conservative approach to small business loans. For example, Senator Warner pointed out, “hether you are a lending officer or…a bank examiner,…human nature…pushes you to more conservatism. ” Similarly, some bankers, feeling pressure to improve their balance sheets, may be more restrictive when granting credit and partly attribute their reluctance to supervisory policies and examiners. As FDIC Chairman Bair noted, “ometimes our examiners are used as an excuse. may not really want to make the loan, and ‘Oh, our regulator won’t let me do that. ’ So some of that happens. ”Regulators at the forum emphasized the need to balance the regulatory process to ensure that prudent loans are made, while minimizing the potential for examiner or banker overreaction. They acknowledged that instances of conflicting messages should be minimized and discussed the process for consistently communicating policies from Washington, DC, to field examiners. They also indicated that feedback mechanisms are available for bankers to voice concerns about examiner application of policies through agency management chains and ombudsmen. For example, Federal Reserve Chairman Bernanke noted, “he Federal Reserve’s had an ombudsman since 1995…f you’re a bank and you think you’re not getting fair treatment and you’re worried for some reason about complaining to your examiner, then call Washington and we’ll respond to that. ” Similarly, FDIC Chairman Bair stated, “f you have a situation where you don’t think that policy has been applied, I want to know about it, because we’re really trying very hard not just to articulate these policies in Washington, to make sure they are followed in the field.